1. Definitions

The following terms shall have the following meanings:

Citta (Holistic Haven): the private company Citta Holistic Haven BV, with VAT number BE1017615419.
Customer: any natural or legal person who enters into an agreement with CITTA Holistic Haven.
Products/Services: all items and services offered by CITTA Holistic Haven, including but not limited to:

– Sessions in the Energy Enhancement System,
– Yoga classes and holistic workshops in our Sould Studio,
– Purchases from the online and physical store,
– Food and beverages served at our Conscious Cuisine ,
– Event and space rental bookings.

2. Applicability

These Terms & Conditions apply to all offers, quotations, orders, and purchases of products and servicesbetween Citta Holistic Haven and the Customer. They are published on www.citta-holistichaven.com and subject to change at any time. The Customer acknowledges and accepts these Terms & Conditions. Continued use of services implies acceptance of the latest version by the Customer

3. Offers and Pricing

All prices are in euros (€) and include VAT. Pricing for sessions, classes, events, and food is clearly stated on our website, menu, or via direct communication. The reservation of a Product or Service will be invoiced at the prices and conditions in force at the time of the order/reservation acceptance.

Obvious pricing errors (e.g. due to typos) are not binding. Citta reserves the right to modify prices at any time.
Special offers or promotions may be time-limited or subject to conditions and will be clearly communicated.
Citta has the right to adjust the prices of the Products/Services.
The Customer cannot claim a discount for cash payment.

4. Payment

Payment is due upon booking/reservation for Services or at the point of sale for Products (food and retail items.) Payment methods include:

– Online payment (via the website)
– In-person card or cash payment
– Bank transfer (for invoices or event bookings)

The total amount is due by the Customer no later than just before the start of the appointment. If the Customer cannot pay upon arrival for the session, access may be denied.
Invoices can be issued upon request and are payable no later than 21 calendar days after the invoice date or on the day of the activity (whichever is earlier). Late invoice payments incur a 2% monthly interest plus a €20 administrative fee. The Customer is solely responsible for the order and payment. If the order is placed by a third party, it is deemed to have been done on behalf and for the account of the Customer.

5. Cancellation & Rescheduling (EES, Yoga, Workshops)

more than 48 hours prior the start of the session: 100% refund or free reschedule
less than 48 hours prior: 50% refund or reschedule with a €20 fee (subject to availability)
The refund will be made through the same provider used for the original payment, unless otherwise agreed with the Customer.
No-shows: no refund
Cancellations must be made via email or phone.
In case CITTA cancels your appointment or class, a full refund or reschedule will be offered. Additional costs (e.g. travel expenses) will not be reimbursed.
If you wish to modify your reservation (time, date, number of people), you can do so free of charge up to 2 days (48 hours) before the start of the booking. Any modification is only final once you have received written confirmation from us. Changes are subject to availability and can be made online.
If you wish to modify your reservation within 48 hours before the start of your reservation, you must do so by phone using the number provided on www.citta-holistichaven.com/contact. An administrative fee of EUR 20 will be charged. Changes are subject to availability.

6. Specific Terms for Citta Conscious Cuisine

All food is prepared with care using high-quality ingredients. However, Citta cannot guarantee an allergen-free environment.
Customers must inform the staff of any allergies or dietary restrictions prior to ordering. Citta is not liable for any adverse reactions due to undisclosed allergies.
Outside food or beverages are not permitted unless agreed upon for special events.
Orders placed at the bar are binding; cancellations/refunds are not accepted once food prep has started.

7. Specific Terms for Citta Soul Studio (Yoga, Movement & Workshop Participation)
Participation is at your own risk.
Inform the instructor in advance of injuries, pregnancy, or physical limitations.
Citta is not responsible for injury or physical strain during or after sessions.
Comfortable clothing is required; mats and props are provided unless otherwise noted.
Arrive at least 10 minutes early; late arrivals may be denied entry without refund to preserve the group’s focus.
Please respect the atmosphere of peace and mindfulness..
Phones must be on airplane mode or silent.
Talking is discouraged during meditative practices and in designated quiet zones.
Clean up after yourself, especially in shared spaces (yoga rooms, toilets, etc.).

8. Specific Terms for Citta Energy Enhancement

Citta Holistic Haven adheres to a fixed schedule. If you arrive later than the agreed time, you can still participate in the session, but the session will not end at a later time. The duration of your stay will be shortened accordingly. In this case, there is no right to (partial) refund, in any form.
During your session, you should use our reclining chairs or beds. Blankets and cushions are provided in our space.
Eating in the space is not allowed, but you can have a snack in the designated reception area.
Drinking water is available in the space, and its use is free of charge.
You are allowed to leave the space during the session to use the restroom.
The use of mobile phones or iPads is allowed, as long as they do not produce any sounds. We recommend leaving your phone outside or in your bag. If you still wish to take it with you, we will ask you to put it on airplane mode.
We ask you not to talk or whisper in the space. Please try to be as quiet as possible at all times to avoid disturbing others and give them the chance to relax.

The EESystem must not be touched under any circumstances. The installation is carefully aligned to provide an optimal experience. Failure to comply with this rule may result in your access to the session being denied.

Citta Energy Enhancement is accessible for standard wheelchairs. If you book a session with us and arrive with a wheelchair, please inform us in advance via ee@citta-holistichaven.com. We would like to know any dimensions and additional assistance you may need to help you as best as possible. You are allowed to attend the session in your own wheelchair.

9. Group Bookings & Events

For the organization of group sessions, workshops, or space rentals, a specific contract will outline payment terms, deposits, and cancellation policies.
Deposits are non-refundable unless otherwise agreed upon.
Final participant numbers must be confirmed 24 hours in advance.

10. Gift Cards & Packages

Valid for 2 years from date of purchase.
Packages may be shared by up to 5 people, provided they are members of the same family
Non-refundable and not redeemable for cash.
Gift cards are transferable but not refundable.

11. Liability

Citta does not provide medical advice and sessions are not medical treatment.
Always consult a healthcare professional for medical concerns.
Citta is not liable for damage, loss, injury, or allergic reaction unless due to willful misconduct or gross negligence.
Participation in physical activities and consumption of food are entirely at the Customer’s own risk.

12. Privacy

Personal data is processed according to GDPR regulations.
Your data is used only for service delivery, communication, and marketing (only if opted-in).

You may request to access, correct, or delete your data at any time.

13. Applicable Law & Jurisdiction

All legal relationships with Citta Holistic Haven are governed exclusively by Belgian law. Any disputes fall under the exclusive jurisdiction of the Dutch-speaking courts of the judicial district of Antwerp.